Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at amanusau@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at amanusau@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at amanusau@gmail.com.

Voici la version finale et complète de la Return and Refund Policy (Politique de retour et de remboursement), prête à être collée directement dans votre administration Shopify.

Elle est rédigée en anglais américain, adaptée aux normes de consommation aux USA, à la logistique Zendrop et conforme aux exigences de Stripe / PayPal / Shopify Payments.

RETURN & REFUND POLICY

Last updated: August 25, 2026

At Digni-It (accessible at https://digni-it.store/), customer satisfaction is our top priority. We want you and your furry companions to love every purchase. If you are not completely satisfied with your order, we are here to assist you with returns, replacements, or refunds.

1. 30-Day Return Window

We offer a 30-day return policy, which means you have 30 calendar days after receiving your item to request a return.

To be eligible for a return:

  • The item must be unused, unwashed, and in the same condition that you received it.

  • The item must be in its original packaging with all tags, manuals, and accessories included.

  • Proof of purchase (order number or purchase confirmation email) must be provided.

2. Non-Returnable Items

For health, safety, and hygiene reasons regarding pet products, certain items cannot be returned once opened or used:

  • Used pet grooming tools or hygiene devices showing visible signs of wear, hair contamination, or water usage (unless defective upon arrival).

  • Perishable goods, food, treats, or health supplements.

  • Gift cards or promotional promotional items.

3. How to Initiate a Return

To start a return, please follow these simple steps:

  1. Contact our customer support team at support@digni-it.store within 30 days of delivery.

  2. Include your Order Number (e.g., #DIGNI1001), the item(s) you wish to return, and a brief explanation/photos of the reason for the return.

  3. If your return request is approved, our team will provide you with a Return Merchandise Authorization (RMA) number and the specific US warehouse address for shipping.

Please Note: Items sent back to us without prior approval or an RMA number will not be accepted or processed.

4. Return Shipping Costs

  • Customer Responsibility: Customers are responsible for paying their own return shipping costs, unless the item arrived damaged, defective, or the incorrect item was sent.

  • Trackable Shipping: We strongly recommend using a trackable shipping service (USPS, FedEx, UPS) and purchasing shipping insurance. Digni-It cannot guarantee that we will receive your returned item if it gets lost in transit.

5. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon reception. If your item is defective, damaged in transit, or if you received the wrong item, please contact us within 48 hours of delivery.

To resolve this quickly:

  • Email support@digni-it.store with your Order Number and clear photos/videos showing the issue with the item and its packaging.

  • Upon verification, we will immediately send a free replacement or issue a 100% full refund without requiring you to return the damaged item.

6. Order Cancellations & Modifications

Orders are automatically processed through our US logistics fulfillment system shortly after placement to ensure 5-8 day delivery.

  • You may request a cancellation or change within 2 hours of placing your order by emailing support@digni-it.store.

  • After 2 hours, the order has entered our fulfillment process and cannot be canceled or modified. If you no longer wish to receive the order, you may return it once delivered in accordance with this 30-day policy.

7. Refund Processing Time

Once your return is received and inspected at our US return facility, we will send you an email notifying you that we have received your returned item and whether your refund is approved or rejected.

  • Approved Refunds: If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment (Credit/Debit Card, PayPal, Apple Pay, etc.).

  • Processing Time: Please allow 3 to 7 business days for the refund to reflect on your bank or credit card statement, depending on your financial institution.

  • Shipping Costs: Original shipping fees (if any) are non-refundable.

8. Contact Us

For any questions regarding returns, refunds, or exchanges, please feel free to reach out to us:

  • Email: support@digni-it.store

  • Website: https://digni-it.store/

  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)