Shipping policy

REFUND & RETURN POLICY — DIGNI-IT

At Digni-It, we strive for 100% customer satisfaction with every purchase. If you or your furry companion are not entirely satisfied with your purchase, we are here to help.

1. 30-Day Return Window
We offer a 30-day return policy, meaning you have 30 calendar days after receiving your item to request a return. 

To be eligible for a return:
- The item must be unused, unwashed, and in the same condition that you received it.
- The item must be in its original packaging with all tags and accessories attached.
- Proof of purchase (order number or email confirmation) is required.

2. Non-Returnable Items
Certain items cannot be returned due to hygiene and safety standards for pets:
- Perishable goods or food/treat products.
- Used pet grooming tools or hygiene products showing signs of wear/hair contamination (unless defective upon arrival).
- Gift cards.

3. Return Process
To initiate a return, please follow these steps:
1. Contact our support team at support@digni-it.store with your Order Number and the reason for the return.
2. If your return is accepted, we will provide you with a Return Merchandise Authorization (RMA) number and the precise US return warehouse address.
3. Package the item securely and ship it back using a trackable shipping service. 

*Important Note: Items sent back to us without first requesting a return will not be accepted. Customers are responsible for paying their own return shipping costs, unless the item arrived damaged or defective.

4. Damaged, Defective, or Incorrect Items
Please inspect your order upon reception. If the item is defective, damaged, or if you received the wrong item, contact us immediately at support@digni-it.store with photographs or a short video demonstrating the issue. We will evaluate the issue and send a replacement free of charge or issue a full refund.

5. Refunds Process
Once your return is received and inspected at our facility, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed immediately, and a credit will automatically be applied to your original payment method (Credit Card, PayPal, Apple Pay, etc.) within 3 to 7 business days.
- Original shipping charges (if any) are non-refundable.

6. Order Cancellations
Orders can only be canceled within 2 hours of placement. After 2 hours, your order enters our automated fulfillment system via our US logistics network and cannot be canceled or modified. If your order has already shipped, you can return it once received in accordance with this policy.

7. Contact Us
For any questions regarding returns and refunds, please contact us:
Email: support@digni-it.store
Website: https://digni-it.store/